Meet the friendly team at FUW Cowbridge office

Here’s a bit of background about the staff who keep the wheel turning at our Glamorgan branch

Rachel Saunders – County Executive Officer

How long with Union? 7 years (minus 2 maternity leaves!)

Previous jobs/education?

Solicitor specialising in Mental health Law and Private Client; Law in Cardiff University; I went to Cowbridge Comprehensive School and Sixth Form

Home life (married/single etc.)? Married to a farmer Rob, we have two children, harrison and Sienna

Hobbies/other activities outside work?

Socialising with my friends (when I get time off from keeping two small children alive!)

What does your job entail? Assisting our members with a lot of red tape, advising and assisting with farming subsidy applications, organising events and visits that will benefit our members

Most unusual request? helping a member

to issue an abandonment notice for vehicles left on their farm

What do you enjoy doing most?

helping our members and resolving issues for them – seeing our members at social events such as agricultural shows or charity events

What’s the most important part of your job? Please see

last answer – it is important for farmers to have someone that they can turn to and ask questions if they do not

understand something or they need help

What would you change to make your job even

better? Nothing really, although I would like a bigger budget to

organise more events

Typical day? Most days are different, never have two days the same but it ranges from checking and responding to e-mails, attending meetings with local authorities and other public bodies, organising and attending agricultural shows, attending members on their farms, meeting with politicians, going to staff training, going to market etc.

 

Claire Penrose – Account Handler

How long with FUW Insurance Services? 6 MonthsPrevious jobs/education? Training and Compliance

Manager for Votlcom Ltd, Account handler for AJG Insurance

Home life (married/single etc.)? Living with partner and two Children

Hobbies/other activities outside work? Caravan holidays with my family

What does your job entail? Admin based duties helping the Account executive

What do you enjoy doing most? OrganisingWhat’s the most important part of your job? ensuring things are done correctlyWhat would you change to make your job even better? I would like a laptopTypical day? Busy from 9 to 5 usually throughout lunch too

Chris Anstee – Administration Assistant

How long with Union? 16 years

Previous jobs/education?

Left school in 1973 with 5 “O” levels. history “A” Level in 2004, went to
evening classes in Bridgend College with my daughter for this.
Started work in 1973 with Glamorgan County Council as admin officer. Left in 1987 to have daughter. Started work as a Library Assistant with Rhondda Cynon Taff Council in 1994 and joined Union in 2003

Home life (married/single etc.)?

Married with one daughter and two grandchildren

Hobbies/other activities outside work? Reading, looking after grandchildren

What does your job entail?

SAF queries, Glastir, BCMS, planning queries

What do you enjoy doing most? Speaking to

members and helping them with queries,

attending agricultural shows

What’s the most important part of your job? helping

members

Typical day? Reporting livestock movements, queries with RPW, queries with Glastir

 

Ashley Yeo – Senior Account Executive

How long with Union? 4 Years
Previous jobs/education? Various Account executive

(Insurance) roles

Home life (married/single etc.)? Partner and 2 Children

Hobbies/other activities outside work?

Socialising/watching/playing football

What does your job entail? ensuring my clients get the service they expect – from start to finish

What do you enjoy doing most? Being on the road carrying out client visits

What’s the most important part of your job?

Looking after my client base from general queries to claims

What would you change to make your job even better? Costa coffee machine installed in the office

Typical day? Visiting clients on their farms or at their businesses; taking calls and writing e-mails; issuing insurance quotes

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